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Custom products do not accept returns. Returns are only allowed if the product suffers a factory defect (defective product). You must follow the following steps to make the return:

- You have 14 business days to exercise the right of return.

- You must communicate the reason for your return in advance by email to hola@esenciacustome.com (On certain occasions a photo of the product in question will be requested)

- We will bear the costs associated with this return and / or exchange. We reserve the right to withhold the refund until the product is received.

Non-customized products:

In the event that the return is for reasons not attributable to our brand such as changes in color, size or other characteristics, which are due to a change of opinion or error by the customer at the time of making the purchase must It is the customer who is responsible for returning the products in perfect condition, within a period not exceeding 14 business days from the completion of the purchase.

In these cases we will reimburse the customer for all PAYMENTS received, except shipping costs. The customer will be the one who assumes the direct cost of returning the products.